Specialty Home Products Inc.

2222 E Mallon Ave
Spokane, WA 99202

www.veluxusa.com/specialty-home-products

(12)

Contact 509-309...

Training Certification

Skylight Specialist

Available Services

New Skylight Installation
Replacement Skylight
Sun Tunnel Installation
Shade Installation or Accessories

Reviews

Helen Stewart

07/03/2024 12:00am

I had an amazing experience with this company. The sales person, Casey Luport, was outstanding, and provided great customer service.The installers came on time and did a professional job installing the sun tunnel.I would definitely recommend this company for all your home projects.

Hanna Kinder

01/03/2024 12:00am

**UPDATED** We had one skylight fail in September of 2023. We had a couple bids come out to replace both of them, (They're old and the 2nd one is about to fail. Plus we want them to match.) Specialty sent us a reasonable invoice, no frills, so we decided to go with them. In order to proceed they required a 50% deposit. We paid that October 3rd. We didn't even get so much as a, "payment received" automated email. I reached out multiple times at that point. All I wanted was some acknowledgement that the 50% deposit was received, the skylights were going to be ordered, a shipping ETA, or an estimated time frame for when we can expect work. Keep in mind, we have an active leak. Over a week later I finally get an answer. I'm frustrated at this point, and I am basically told, "well the skylights aren't in yet and there's a lot of people ahead of you." Nice. I will say though, they did coordinate to have someone come and tarp the leaking skylight at this point. Which still didn't go smoothly. First guy didn't show up when he was slated to come. So someone else came by the following day. We haven't heard a single word from them since then. I guess because I'm not doing a full roof job I don't get the amazing communication I see in the reviews? I finally reached out for an update via email 12/28/23. No reply. Let's chalk it up to the holidays. So I text to the rep 1/2/24. He said he was going to look into it and get back to me asap. Haven't heard back. I am not being unreasonable with my expectations, nor am I trying to be a difficult customer. I would simply love to know if the skylights were even ordered yet. Or, if there's 10 people ahead of us still, at least give me that. Say: we got it, they're ordered, but we can't get you down til February(or whenever). Literally, I would have been fine with that. I could have at least known when to expect something or when I should actually start following up. So I post this review, and then suddenly they wanted to send someone out the next day. We appreciate the follow up but we don't want this project to be slapped together on the fly either. So we declined having them the next day, and opted to schedule a date. The date comes. One guy comes out, and proceeds to take apart the currently non-leaking skylight. Then he says, "they ordered the wrong skylights" so he seems to put the skylight together again, and leaves. There's debris and shingles strewn about. So the sales rep calls us, and says there was a mistake, it's the right size but we forgot we had to build curbing for them. We will get you scheduled and it will be done right. This was in March I believe. Well about a week later, that skylight also started leaking, as it was not put back together properly. So I text the guy and said we need someone out here asap to tarp this one too. To their credit, someone did show up and tarp it within about 1 hour. Well, then same old song and dance, we don't hear from them again. Finally in May, my s/o emails the rep once again and just says, look dude, take this seriously and get us booked or just forget it and refund us. So they get us on the books, surprise surprise. We'll, the day finally came. The skylights and the curbing are installed. They caulked the curbing, but they do need to be painted, which we expected. But we found about 1000 nails strewn about the roof and the driveway. The shingles that were put back are sort of ripped and torn, which is odd because there was a whole bunch of new shingles leftover, why were crap ones put back around the skylights? Who knows. But they did tarp our hardwood floor and vacuum inside before they left. We did find a gouge in the floor though, but we have some matching wood putty. So I guess we can look past that. All things considered though, after all this hassle, I really think that this install should have been a white glove treatment, and it still was just pretty average. But we do like the look of the completed lights. Time will tell if they leak or not. Overall I would still consider this a 3 star service.

Steve Trabun

01/20/2023 12:00am

Specialty windows replaced a failed window for us. They were very efficient and did a great job. We have used specialty over the years for windows, skylights, and roof repairs. I would highly recommend their products and services.

Debbie Folmar

03/24/2022 12:00am

I have used Specialty Home products twice for sun tunnels. Absolutely the best service! Rick, my salesman, and the guys who installed the sun tunnels were very professional and personable and knew their jobs well. I would highly recommend this business for your home needs.

Paul C

10/18/2021 12:00am

Speciality Home Products installers Greg and Lupe are expert roofers. They did an excellent job on my roof tear-off and replacement. They were both professional, courteous, and didn’t mind if I observed them as they installed the new roofing and skylights. They ensured my property was tidy and cleaned up each day before they left. The co-owners, Rick and Mark, were both responsive to my scheduling needs and were a pleasure to work with. I would highly recommend Specialty Home Products for a roof and skylight replacement.

Eric the Viking

04/27/2021 12:00am

Great experience with Specialty Home Products. New roof, gutters, facia boards and attic vents installed. Also replaced aging skylight. Crew was professional and did excellent work. I wouldn’t hesitate to hire them again.

John Claycomb

08/27/2020 12:00am

From our initial visit, discussion, and bidding process with Rick we were very impressed. At this point we had spoken with five other roofing companies and Home Specialty Products was by far the most honest and efficient. The crew that replaced our roof and skylights was absolutely fabulous! They were some of the hardest workers I have had the opportunity to witness. It was 100degree days and they finished a very large roof in four and a half days. The job was done expertly as I was inspecting along the way.HSP is a Platinum Owens Corning installer and we now have a 50yr warranty and can transfer to one additional owner.My wife and I highly endorse Home Specialty Products to get your job done affordable and by experts!P.S. I do not typically write reviews however when I am impressed I want people to know. Thank you HSP.

Jack Wagon VF

10/18/2019 12:00am

After a site visit and establishing an estimate cost and giving a relative deposit, the guys arrived on schedule and completed the pre work for a Velux️skylight, replacement. The installers returned when the skylight was received. They installed it with great efficiency and hauled away the debris. Afterwards I received an invoice for the balance and a copy of the ten year skylight warranty. No complaints. Good job!

Shelley L

05/31/2019 12:00am

Professional and quick working crew. Did an awesome job on our skylight!!!

Jack Wagon

03/31/2019 12:00am

William Bean

02/08/2019 12:00am

Excellent workmanship very impressed with how the skylight let's in the light and how the ceiling was finished. Will always tell who every see it, will recommended Specialty .

Carla Brim

01/28/2019 12:00am

The install team was outstanding. We had our leaking skylight replaced on a cold winter January day! Very professional and quick. The kept me informed of progress and left the place clean when they were finished. I highly recommend Specialty Home Products services!