M&M Skylights

M&M installed three solar tunnels for us. As of now, about two months past install, I'd give them 4.7 stars (I rounded up). I highly recommend M&M skylights to anyone looking for sun tunnels.I broke their review into three parts:1) Product (5): These tunnels are exactly what we needed and exceeded our expectations. They provide even more light than we expected (we had seen two in my wife's grandparents' house in upstate PA) and look great. My only annoyances so far are the defuser is hard to clean and very delicate (scratched trying to clean off dust), the night lights are brighter than expected (used LED covering stickers to resolve this issue myself), and we're getting a lot of bugs in the tube. I expected some bugs like any other light, but the volume is crazy and a bit frustrating (this may have been a short seasonal thing - will follow up after more time). Finally, can't hit M&M for this but if VELUX sees this, you're missing a huge opportunity to offer a remote controlled dimmed/blackout shade for rare occasions you want that. This all said, the product is truly transformative to our home and I highly recommend you get one or more.2) Customer service (5): Great experience with all parties - sales, installers, project manager, etc. They've offered to assist in troubleshooting the last two of my issues above (I haven't mentioned the first) and nothing has been pushed on me or provided not as advertised. Price was very fair so I didn't feel obligated to shop around.3) Installation: Overall very impressed with the install team and their process. They worked efficiently to get all three installed within maybe 4-5 hours. I did not hear a single complaint about working in a blown insulation attic and they used plastic barriers and tarp walkways to minimize spread of dust/insulation, were polite and informative, made sure to clean up the working spaces, and lined up three sun tunnels for aesthetic benefit on the roof. The only negative on the squad was whoever was last out of the attic - the hatch insulation cover was not closed & zippered, the hatch and back hall were filled with blown insulation, and the lights were left on after closing up the pulldown door/stairs to the attic. All-in-all not the end of the world, just felt like an unfortunate miss when the rest of the cleanup was pretty thorough. Genuinely, they otherwise cleaned/prepped better than 90% of "contractors" I've had do work for us and it was really nice not listening to obscene conversations I've experienced with others. Install itself looks great.

Very professional and courteous. The skylight is a big improvement. Everything was put back and cleaned up. I would highly recommend M & M Skylights.