St. Louis Skylights, LLC

We were referred to this company by a friend who mentioned that they did good work but weren’t highly responsive. We decided to go ahead and work with STL Skylights and try to be patient. That clearly was a mistake. We received an estimate in mid-December and quickly turned around financing and signed documents hoping to be put on the schedule as we were in the midst of an attic renovation. We also assumed there would possibly be supply chain issues and we would be delayed.We heard nothing but assumed it was due to the holidays. I called in January weekly and every time either the estimator or the scheduler was out/busy and would “call us back” later that day. No call backs. No contact at all.I proceeded to call/email about bi-weekly until mid-March (3 MONTHS!) to the tune of empty promises of call backs or scheduling. Eventually I called to cancel and was told they had no record of any signed contract or financing. Even though we sent them signed documents twice and even financed through the company they suggested.What’s unfortunate is that I’m an architect who understands project delays and issues but if I had a contractor that treated a client this way, they would be fired. (For scale: our renovation went from demo to fully completed drywall in the time we were waiting for answers.) So STL Skylights was fired. There was no attempt to make it right — just that they’re “making sure it doesn’t happen to anyone else.”Hire at your own risk.

Ordered a replacement skylight Jun 29, 2020, wasn't installed until Nov 05 ,2020, despite a 1 month lead time estimate at the time I placed the order. Between those dates I was never given any update as to an approximate install date until I asked to cancel the project. A few weeks after the install, as the weather got colder, I noticed air was leaking through the new skylight and despite contacting the production manager in November, I was asked to wait until after the holidays to have the installer come take a look. It's now February and despite multiple scheduling attempts, no one has come to look at the issue.Inexcusable lack of communication and basic professionalism, I wouldn't recommend working with this company.