Renaissance Builders

I have VELUX skylights. After a service call I was referred to this company in January. Never heard from them. I called several times and generally never an answer with the exception of one time: a female answered in a rushed voice and said she was away from her desk and she would call me right back. Never heard from here again. I had to call back to VELUX to get another vendor to help me. Now over two months later, I get an email response from Renaissance. What sort of business is this? Perhaps a 1-2 person show? I have no clue but I’d take my business elsewhere if I were you. Imagine when you really need any warranty service - you’re not gonna get it from this place.